Claire's

Heidi H. 

on BBB

3 years ago

I visited a Claire’s in cabazon ca today. We found the Disney mini brands so we grabbed 5 of them, upon check out the lady says your total comes to 91$ and some change! I look, puzzled like why so expensive? I pay the total and grab my receipt and I head to my car. Now I looked online and these sell at target, Walmart and various other stores for 7.99 why do you guys price gouge? Why don’t you have proper pricing on your displays? They were all by the check out and in a bubble display with signs saying buy three get three… i... read more

K M. 

on BBB

3 years ago

I got my 1 year old daughter’s ears pierced at Claire’s and made an appointment with the manager as she had the most experience and the store was overall well reviewed. The manager was helpful and did what we thought was a good job of explaining the process and available options. Despite her experience, I completely regret choosing Claire’s to pierce my baby’s ears. Management reflects the overall expertise and standards of Claire’s, which is why I was so upset by the manager we worked with. Though she was initially nice and... read more

Mellissa D 

on BBB

3 years ago

I placed an order last week and paid $13.95 for EXPRESS shipping. Received tracking info on Monday and upon tracking my order, I discovered they shipped my order with USPS first class mail. This is a scam. This company is profiting off of shipping and lying to the customer about how their items will be sent. Their email correspondence is pathetic. First class shipping is $4 at most. I chose the express shipping because my daughter lost a necklace from their store the same day I bought it and was crying. Even usps priority ma... read more

Jane M 

on BBB

3 years ago

Good morning I placed an order for 5 items on line Nov 22 2021 on line from Claire's The charge was deducted from my from my credit card before items were shipped. In tracking the items they never moved for several weeks. I started requesting a refund I emailed them several times with no response or resolution . The items arrived on Dec 14th In the meantime I saw them elsewhere far less than Claire was charging I wanted to return them as sent .On the back of the invoice it states two ways to return In store go the th... read more

Kristina B 

on BBB

3 years ago

I placed an order with Claire's November 26. It shipped out November 28. But the shipping stopped at dec 1 amd hasn't updated at all since. It's now dec 9. I call customer service bc this is a Christmas present order... I got ZERO help. All ***** could tell me is it must be at UPS and I need to call them and find out if it's lost. She couldn't fall to find out bc she wasn't able to make outbound calls nor was she able to transfer calls to get me to a manager. I have never had customer service not be able to get me a manager ... read more

Sarah B 

on BBB

3 years ago

I made a account with claires in store Sept 29th, 2021. Made several purchases points haven't added to my account. Everytime I try to verify my email address it won't let me. I've tried over and over emailing, calling the numbers they gave me for over a month. I've gotten no response by email and the people over the phone are no help whatsoever. In store it shows that I made purchases but when I call the 1800 number it shows nothing. I've wanted to make more purchases for a long time but I can't because I won't get rewards m... read more

Yasa P. 

on BBB

3 years ago

Good afternoon, I am writing this as a formal customer complaint for an abhorrently handled incident I experienced with an employee named ********* on 10/24/2021. I've been a Claire's customer for about as long as I can remember (back to getting my own ears pierced there at age 6), and I kept returning as a Claire's customer because the customer service was always exceptional, regardless of which location I had visited. On my visit referenced however, I had never experienced such a despicably low standard of customer serv... read more

Brittany R 

on BBB

3 years ago

First time ever going to Claire's decided to get my ears pierced. I didn't want to spend a lot of $ but ended up spending over a $100, $82 for the earrings alone because was told they were good quality earrings for sensitive ears. After 3 weeks I was told could switch them out and when it was time I had a really hard time taking them out and it hurt. 1 of the earrings actually broke. I am not happy at all with the experience and will never be going to Claires again or buying from their site. I reached out to them to and they... read more

Zanet M 

on BBB

3 years ago

Huge misunderstanding. I went in to purchase a $30 piercing kit. To go with the free piercing that was falsely advertised! I walk in to meet a wonderful lady to pierce my son ear (beachwood mall location- beachwood, OH). The lady is kind and sweet! I let her know i want to get the free piercing and purchase the $30 kit. I let her know my budget was no more then 40 and she was super sweet and said that is completely fine we have something for every budget. I get the piercings done and they look wonderful. Even and well pi... read more