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City of Houston Utility Customer Service

1.6

About this business

Location details

4200 Leeland, Houston, TX, 77023, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
1.6119 reviews
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Adelfa Esther Gonzalez's profile image
Adelfa Esther Gonzalez 
on Google
3 weeks ago
Ernest Montiel's profile image
Ernest Montiel 
on Google
a month ago

Since they replaced the water meter our Bill won't drop below $100.00 a month, when were paying $45-$60 before. 

Karen MacWilliam (Karen88)'s profile image
Karen MacWilliam (Karen88) 
on Google
a month ago

I would give a 0 if I could. After months and hours of phone calls, I decided to drive the hour to their location on Leeland. It looked liked a dangerous neighborhood. I went to the door at 3:45 pm and it was locked. A woman opened the door and said “do you have an appointment?”she said to call the number on the door. As I was doing that, a person leaving said they closed at 4. Is this a city owned company or private? I am 83 with Leukemia and the time I have spent with THEM owing me money is terrible. I was told they were o... read more

Prima Haenelt's profile image
Prima Haenelt 
on Google
a month ago

Can’t believe nobody gives notice for service interruptions anymore! Nobody cares. Where are all the good people that we used to have? 

Ian Eastland's profile image
Ian Eastland 
on Google
a month ago

Customer service representative Olivia: Key complaints: Did not listen, Lacks empathy, Patronized me about leak testing, Gas lit me about my water bill 

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Frequently asked questions about City of Houston Utility Customer Service

How is City of Houston Utility Customer Service rated?

City of Houston Utility Customer Service has a 1.6 star rating with 119 reviews. 

When is City of Houston Utility Customer Service open?

City of Houston Utility Customer Service is closed now. It will open at 8:00 a.m. 

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