City of Boston Credit Union

Jalen Wiggins 

on Google

a month ago

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now 

Celly L 

on Google

2 months ago

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones. COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦‍♀️ Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating.... read more

J C 

on Google

6 months ago

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services beca... read more