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City Furniture - Fort Myers, FL

4.5
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About this business

Location details

9951 Interstate Commerce Dr, Fort Myers, FL, 33913, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
Review Performance in the last  
6 months
4.53,044 reviews
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diane s.'s profile image
diane s. 
on Birdeye

2 years ago

Once you buy, forget about ever being able to get ahold of anyone by phone. You will have to go to the store. Phone service for any reason is the worst. So forget it. I will never buy from them again for this reason  

diane s.'s profile image
diane s. 
on Birdeye

2 years ago

Terrible service. After you get your furniture there is no way to call them for ANY reason. Ypu will be on hold for days and they will not call back. VERY POOR PHONE SERVICE. AND WHAT CAN BE SO DIFFICULT ABOUT HAVING SOMEONE ANSWER THE PHONE. YOU WILL HAVE TO GO BACK TO THE STORE. NO PHONE CALLS.... TRY IT! 

Julie S.'s profile image
Julie S. 
on Birdeye

2 years ago

The worse experience since 07/21/21 order #-----67 . MI BIG PROBLEMS is the DAMAGE IM MY PROPERTY my outside pole lamp electric cables exposes, also scratches in my new tiles floor in the entrance the impact door threshold also scratches, we have young kids they play outside you guys we be liable for now on also is raining those electric cable is expose I have a video pictures since August/28submit put the claim. I spoke with 3 different MANAGER they have the video and pictures. Sept/17 another manager call me to ask for the... read more

Catherine G.'s profile image
Catherine G. 
on Birdeye

2 years ago

City Furniture is the worst ABSOLUTE WORST store. Going into the store is nice. The sales people are nice. BUT ACTUAL DELIVERY IS THE WORST. The furniture arrives damaged. You have to schedule it to be delivered again and again and again until you are so FED UP that you give up. So I’ve ended up with crap furniture. Wasted days of waiting for a delivery of damaged goods. It is also impossible to reach customer care because they don’t answer the phone.  

Esther O.'s profile image
Esther O. 
on Birdeye

3 years ago

I furnished my vacation condo there 2016, but I bought everything pretty much over the phone, we went last month since we were closing in another property and unfortunately they are profiling people, you can asked Craig, when we were finally walking out after more than 20 minutes in the store and no one offered to help, that's when we saw Craig offering help to a White couple in their late 60s, I asked him why they were profiling, he said ..we don't do that here..I told him..you just did, he went with the poor excuse that ... read more

Frequently asked questions about City Furniture

How is City Furniture rated?

City Furniture has a 4.5 star rating with 3,044 reviews. 

When is City Furniture open?

City Furniture is closed now. It will open on Friday at 10:00 a.m. 

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