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City Bank Mortgage
- Finance
- Lubbock, TX
About this business
From our affordable VA loan program to our competitive USDA, Conventional, FHA and Jumbo loan options, City Bank Mortgage offers competitive lending solutions to cover every need.
Location details
5219 City Bank Pkwy, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Last year my car was totaled from an accident. The bank received a check from the insurance as well as gap insurance. Initally we were told by City bank that once all payments were in it would be a wash, meaning nothing owed. Shortly after, they claimed there was a shortage remaining on the loan and they would contact the dealership to request the remaining portion of monies made towards any extra purchases we had made towards the vehicle( ie warranty) and apply it to the shortage. We go on with life, thinking that was done.... read more
Business response:
City Bank has once again requested the check from the dealer. When the check is received by the bank, the customer will be issued a refund check as the loan has now been paid in full. Late fees were also waived on the loan. Additionally, any negative reporting to the credit bureaus on this specific loan will be removed. We trust this resolves the issues the customer has with the bank and this transaction.
This is the best bank I have ever worked with. I have had both business and personal accounts with them. The people I have worked with have always been courteous, professional and helpful.
If I could give this bank a negative I would. The lady that "helped" me was very rude and sarcastic.
I would find another bank. I have been made fun of numerous time by the way I talk from my disability I received from the war. I don't think it's funny at all. I would change my car loan in a heartbeat if possible.
Frequently asked questions about City Bank Mortgage
How is City Bank Mortgage rated?
City Bank Mortgage has a 4.3 star rating with 17 reviews.
When is City Bank Mortgage open?
City Bank Mortgage is closed now. It will open at 9:00 a.m.
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