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City Bank Mortgage
- Finance
- Lubbock, TX
About this business
Location details
5219 City Bank Pkwy, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Incident Summary: Dates: 9/5 & 9/8 Issue: A legitimate state-issued check from the State of California Comptroller Property Claim was incorrectly flagged as fraudulent by City Bank, Milwaukee Branch, ******* Texas.Impact: I was denied bankly duties, discriminated against, treated in an unprofessional, condescending manner, accused of fraud, and left feeling humiliated, criminalzed and *************** teller who's first name is ******* got between the business I was handling with other tellers who were clearly capable of call... read more
Last year my car was totaled from an accident. The bank received a check from the insurance as well as gap insurance. Initally we were told by City bank that once all payments were in it would be a wash, meaning nothing owed. Shortly after, they claimed there was a shortage remaining on the loan and they would contact the dealership to request the remaining portion of monies made towards any extra purchases we had made towards the vehicle( ie warranty) and apply it to the shortage. We go on with life, thinking that was done.... read more
Last year my car was totaled from an accident. The bank received a check from the insurance as well as gap insurance. Initally we were told by City bank that once all payments were in it would be a wash, meaning nothing owed. Shortly after, they claimed there was a shortage remaining on the loan and they would contact the dealership to request the remaining portion of monies made towards any extra purchases we had made towards the vehicle( ie warranty) and apply it to the shortage. We go on with life, thinking that was done.... read more
Last year my car was totaled from an accident. The bank received a check from the insurance as well as gap insurance. Initally we were told by City bank that once all payments were in it would be a wash, meaning nothing owed. Shortly after, they claimed there was a shortage remaining on the loan and they would contact the dealership to request the remaining portion of monies made towards any extra purchases we had made towards the vehicle( ie warranty) and apply it to the shortage. We go on with life, thinking that was done.... read more
Business response:
City Bank has once again requested the check from the dealer. When the check is received by the bank, the customer will be issued a refund check as the loan has now been paid in full. Late fees were also waived on the loan. Additionally, any negative reporting to the credit bureaus on this specific loan will be removed. We trust this resolves the issues the customer has with the bank and this transaction.
Frequently asked questions about City Bank Mortgage
How is City Bank Mortgage rated?
City Bank Mortgage has a 4 star rating with 24 reviews.
When is City Bank Mortgage open?
City Bank Mortgage is closed now. It will open tomorrow at 9:00 a.m.
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