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Citizens Bank
- Banks
- White Plains, NY
About this business
At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more
Location details
200 Mamaroneck Ave, White Plains, NY, 10601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Branch closed!
Horrible branch. Walked in and no tellers. One woman in a cubicle with another customer tells me she's in the bathroom. I'm like really, well maybe someone needs to dole out for a second teller. The teller finally strolls out like she's walking into her living room and then proceeds to tell me she can't replace my bank check from another branch, which was a total lie. Shut it down - customer service is non existent here.
I went to deposit $300 in my moms checking account in which as my name on the account. The teller tells me I have to provide him with my social security and date of birth because of government regulations. I'm not putting thousands of dollars in the account. Then he proceeds to through up his hands as to say I don't know what to tell you. That's the requirement and that's final. He shoves this piece of paper at me to read. No explanation what the paper was. Very rude, no customer service skills.
Poor customer service. Very poor I can never call this a bank. Since they bought HSBC it is very hard to get though to someone or their customer service
Not sure I should give it any star, I had to rate what it deserves, Let me get to it, my son just got his debit card, Citizen bank just took over, HSBC he's been trying to activate his card his paycheck is trapped, he's been calling customer service to activate his card other banks make it easy not Citizen Bank , there's no chat there's no response the automated response when he calls the 800#, his card has been activated, however he has not been able to use the debit card not sure it Citizen bank, was a good choice for him,... read more
Frequently asked questions about Citizens Bank
How is Citizens Bank rated?
Citizens Bank has a 2.3 star rating with 19 reviews.
When is Citizens Bank open?
Citizens Bank is closed now. It will open on Monday at 9:00 a.m.
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