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Citizens

3.2

About this business

Location details

1 W Lancaster Ave, Paoli, PA, 19301, United States

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WeekdayScheduleStatus
MonClosed
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.213 reviews
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David Zheng's profile image
David Zheng 
2 weeks ago

This bank is a scam. The bank advertised a bonus for opening a new savings account and maintaining a qualifying balance for a specified period. However, they later charged an unexpected "statement fee" without any prior notice or explanation. That fee reduced my balance below the required threshold, and they then refused to honor the promised bonus. There was no clear disclosure, no warning, and no reasonable explanation—just an unexpected charge that conveniently disqualified me from receiving the promotion. Just wanted to ... read more

Holly B's profile image
Holly B 
3 weeks ago

Not a good experience 

Diane Klein's profile image
Diane Klein 
2 months ago

Teller at the Paoli location wouldn’t let me deposit a check because the person who wrote the check wasn’t the person who signed it.I was there for 10 minutes before he decided he needed to ask someone if was ok, I took my undeposited check and left. I went to my usual branch and had no issues. Paoli location needs to train their tellers! 

David Zheng's profile image
David Zheng 
2 months ago

This bank is a scam. The bank advertised a bonus for opening a new savings account and maintaining a qualifying balance for a specified period. However, they later charged an unexpected "statement fee" without any prior notice or explanation. That fee reduced my balance below the required threshold, and they then refused to honor the promised bonus. There was no clear disclosure, no warning, and no reasonable explanation—just an unexpected charge that conveniently disqualified me from receiving the promotion. Stay away from ... read more

Qiu Daphne's profile image
Qiu Daphne 
a year ago

This bank is a scam, told customer about the promotion but said no code, banker wasn’t able to find the code, kept customer’s money for some time, and then blamed on the customer. So disappointed in it. Never again have any accounts with citizens bank. 

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.2 star rating with 13 reviews. 

When is Citizens open?

Citizens is closed now. It will open on Tuesday at 9:00 a.m. 

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