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Citizens

2.5

About this business

At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender. 

Location details

65 Leonard St, Belmont, MA, 02478, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.511 reviews
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EZ Cash's profile image
EZ Cash 
on Google
2 months ago

This branch went down hill since they lost the best employee they’ve ever had. The banker, Rula Akkad, worked there for 3 years and helped us and family members with multiple transactions. It was always a pleasure dealing with her. She was very professional, patient and dedicated. We never encountered any issues or trouble dealing with Rula. Too bad she’s gone and not sure what happened since she left. They don’t seem to make this branch functional. Highly Recommend Citizens to look into this issue seriously- probably close ... read more

John D's profile image
John D 
on Google
6 months ago

What an embarrassment of a branch. 2 customers trying to make a deposit and over 15 minutes waiting for 1 single teller to help. Had to leave and go back another time. Embarrassing management 

Nien Liu's profile image
Nien Liu 
on Google
11 months ago

I had a business account that I couldn’t write checks from. The problem wasn’t resolved after 4 visits, so I closed the account. The service is incompetent and maddening. Don’t waste your valuable time here, go to a real bank that has its house in order or else you’ll just end up fighting with them to access to your money. 

Guillaume Beaudoin's profile image
Guillaume Beaudoin 
on Google
a year ago
Ok Dokie's profile image
Ok Dokie 
on Google
4 years ago
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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 2.5 star rating with 11 reviews. 

When is Citizens open?

Citizens is closed now. It will open at 9:00 a.m. 

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