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Citizens

3.0

About this business

At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, dont keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender. 

Location details

70 Hackensack Ave, Hackensack, NJ, 07601, United States

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WeekdayScheduleStatus
MonClosed
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.08 reviews
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James McCabe's profile image
James McCabe 
on Google
7 months ago

Imagine being a bank and not having singles. What is the world? 

Alex Ballew's profile image
Alex Ballew 
on Google
9 months ago

Terrible they get an attitude when you call the store and customer service is not helpful at all 

Doug C's profile image
Doug C 
on Google
a year ago

Id give zero if i could. Terrible customer service. Marcela the "manager" is a nightmare to deal with. Theres a bank on every corner no need to use this one!!! 

Ann Griffith's profile image
Ann Griffith 
on Google
a year ago

My boy Justin is the best here. We had an issue that took a lot of time to sort but he was so nice and patient. Would definitely recommend him as a banker  

Thomas Jones's profile image
Thomas Jones 
on Google
a year ago

Honestly one of the worst experiences my family has endured. Despite multiple forms of valid ID, and bringing my spouse who is also on the account, they refuse to help update my address or allow me access to my account. Went to NYC instead, where they agreed that the Hackensack branch doesn't understand what they're doing and were able to help without humiliation. Banked for 20 years with Citizens but this particular branch might end that. 

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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3 star rating with 8 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

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