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1 City Pl, White Plains, NY, 10601, United States
Get directions| Weekday | Schedule | Status | 
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed | 

Refused help, clearly because of my nationality. Went to Bank of America instead.

I would give citizens bank a zero if I could. I close an account with them it then takes almost 2 weeks to"officially" close the account. I needed a letter starting was closed immediately which they could not do. Closing an account had to be "approved" which took 3 or 4 days, then from that point it takes 7 -10 days to officially close the account, then they mail you a letter. They don't do anything quickly. So if like things done at a snails pace, use this bank cause that's what you'll get


Derrick pommills is not at all competent in terms of assistance. I had an appointment with him to help settle a specific matter. Luckily, I had a phone appointment because he ended up cancelling according to Sherry, his assistant. I asked for another appointment a little later on and it was done. The problem is that I had an appointment at 4:00 and he called at 4:40 so we had a measley 20 minutes on the phone. This way he could take credit without doing anything much at all. His idea for a resolution: bring in all documents ... read more

Service is atrocious.
Citizens has a 3.3 star rating with 26 reviews.
Citizens is closed now. It will open at 9:00 a.m.
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