Citizens

Ilya Kagansky 

on Google

2 months ago

I recently had an issue with my 2025 tax statements — the bank had issued two forms showing different interest income amounts. To make matters more confusing, account numbers are masked on these forms, so it wasn't immediately clear which account each form belonged to. I called Citizens Bank of Massachusetts expecting the usual experience: a long hold, then a frustrating back-and-forth trying to get someone to understand the problem. That's not what happened. After a quick identification process, I was connected to an agent ... read more

chie yasuda 

on Google

5 months ago

They told me I could not deposit my check in the back. So I went to other branch, they deposited my check with no problem. 

Matthew Gleason 

on Google

6 months ago

I am a 15 year old kid from Central Massachusetts who was going into Boston for the day, I got off the commuter rail at Porter Sq. so I could catch the Red Line but I had to run to this Citizen's Bank (tight for time in a rush to a class) to get a $20.00 billl spit so I could put some money on my Charlie Card. I walk into into this bank and I informed the teller that I needed to break my $20.00 bill. The teller informed me that he couldn't break my $20.00 bill because I was not a customer and I had to have an account with th... read more

N C 

on Google

a year ago

I needed to get a document notarized and was able to simply walk in without an appointment. Hakim was incredibly helpful, professional, and kind. The office itself was clean and inviting. 

Malcolm Smith 

on Google

a year ago

Horrible, horrible service. The teller was incredibly rude & made it feel like a burden to order a new card. I had to then come back for a later appointment & the branch was closed. I waited for 30 mins & had to walk to another branch. No call. No notice. The WORST