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Citizens
- Finance
- Havertown, PA
About this business
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, dont keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Location details
1375 West Chester Pike, Havertown, PA, 19083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Citizens Bank has an archaic, discriminatory rule. When you try to look up your tax statements showing your interest online and it isn’t in your document center, and then you spend time contacting customer service to find out that even though we have wealth accounts and all of which are joint accounts, they consider me a secondary signer (the female spouse). And their policy is that only the primary on the account can download these documents. This is sexist, and it negates the whole purpose of having joint accounts. They do... read more
The female manager of the Havertown Manoa branch treated her customers So badly!The service is very poor 👎, there was no problem in the first wire transfer and it arrived in the account within five minutes, and the second wire transfer did not arrive in the account for three days, so I ran to the bank and asked her what was wrong, but she said she didn't know, I checked the second transfer information with the first transfer information and found that the transfer postscript was not filled in, which resulted in my money not... read more
I wired money here three times. The first two times, the same process was followed and the money arrived in five minutes. But the third time, I waited for three days but it didn't arrive. After checking, it was found that this lady was not rigorous in her work and didn't fill in enough information. This caused our loss. When we were explaining our reasons, another female manager came in. I asked her what her name was, and she asked me rudely what my name was. This made my experience at this bank very unpleasant.
After chatting with a customer service rep, they assured me my account was closed and that it takes 60-90 days(so the account holder can download any necessary statements) for that to reflect on the online banking portal. It sure would have been nice if that was explained to me at the branch. I requested paper documentation that my account was closed be mailed to me. Will update review if that does not arrive.
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 3.9 star rating with 21 reviews.
When is Citizens open?
Citizens is closed now. It will open tomorrow at 9:00 a.m.
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