Citizens's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Citizens

2.5

About this business

At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender. 

Location details

1283 Memorial Dr, Chicopee, MA, 01020, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.522 reviews
Select a rating
J. Patrick's profile image
J. Patrick 
on Google
a month ago

Not one employee acknowledged me. Just a simple greeting goes a long way. I would rather drive 20 minutes out of my way to go to a different branch. I will be calling to speak to who ever oversees the branch because this seems to be a constant problem. 

Maria Torres's profile image
Maria Torres 
on Google
2 months ago

The lady that took care of me wasn't the most pleasing n rushing. I Wan canceling and reopening account 

will lauder's profile image
will lauder 
on Google
4 months ago

The teller took my check, never deposited it and now they can’t find it. Never again with Citizens. You’d be better off leaving your money with a homeless person. This mishap has financially screwed me. Thanks Citizens! 

Dan Grimsley's profile image
Dan Grimsley 
on Google
4 months ago

I've never had an issue with Citizens. Everything about this bank is convenient. 

Soul Journey's profile image
Soul Journey 
on Google
9 months ago

Thank you Tiffany! You were a doll. I went in with anxiety and left feeling so much better with gained security. I couldn’t say thank you enough!!! ♥️ 

View all google reviews

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 2.5 star rating with 22 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com