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Citizens

2.8
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About this business

At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender. 

Location details

2150 Merrick Rd, Merrick, NY, 11566, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
Review Performance in the last  
6 months
2.86 reviews
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Brittany's profile image
Brittany 
3 weeks ago

Please stay far away from this branch If you don’t want to be racially profiled. The fees are also high and I noticed they are not willing to work with customers. 

Stephen Silverman's profile image
Stephen Silverman 
6 months ago

I am a long term HSBC now Citizens customer. The only ATM is a drive thru. I have tried four times to make a cash deposit only to have the machine reject it. There is no other ATM to use. I have complained to the branch manager who says sorry please come in to make the deposit and we will look into why the machine doesn’t work. As I said four times? Maybe they should get a new machine and build another one outside Bottom line don’t bank at this branch. Unfortunately the closest branch is two towns over. 

Kim Sweeney's profile image
Kim Sweeney 
a year ago

This is the worst bank I have ever dealt with. They took money out of my bill pay for NO reason considering I haven’t used this card in years and refuse to give it back. I will go out of my way to find a branch and go in!!!!!!! I closed out my account and will never use them again. Stealers 

Jeff Brown II's profile image
Jeff Brown II 
4 years ago

Great full service bank, best checking out there! 

Miles Mc Gruff's profile image
Miles Mc Gruff 
4 years ago
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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 2.8 star rating with 6 reviews. 

When is Citizens open?

Citizens is closed now. It will open on Friday at 9:00 a.m. 

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