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Citizens
- Finance
- New Providence, NJ
About this business
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Location details
1291 Springfield Ave, New Providence, NJ, 07974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
The rep who we interacted with is good, but the transition from Investor’s to Citizens bank has been anything but smooth. Problems logging on, mistaken charge to our account, auto payment not working, and difficulty contacting the general customer service center. It’s been very frustrating.
This bank is going downhill extremely fast. Want to do a refinance? They are unqualified and unable to review basic documentation. Want to do a wire transfer? Try again, they don't even know the process themselves. Want to open another account? Plan to sit with them while they get walked through the process with their IT department. Every single visit is well over an hour with 2-3 people trying to help and various calls to IT. I am not sure who is in charge of hiring or training, but they need to be reanalyzed for competency... read more
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 1.5 star rating with 2 reviews.
When is Citizens open?
Citizens is open now. It will close at 4:00 p.m.
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