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Citizens

5.0

About this business

Location details

8715 Mentor Ave, Mentor, OH, 44060, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
5.01 review
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Mike Angstrom's profile image
Mike Angstrom 
a month ago
Dan Manning's profile image
Dan Manning 
6 months ago
Alex's profile image
Alex 
a year ago

Don't go through their ATM I went there 3 weeks ago (3/4/25) the ATM took my 20 dollars and didn't deposit it. I've been calling customer service for the last 3 weeks to get my 20 dollars back. All they are saying is they will make the claim and wait 3-5 business days to get the money. They make the claim then they deny it no letter no email I accidently find it on the app that claim has been denied. I've been with this bank for 24 years never had any problems and now this. The bank found my 20 dollars but they said they can... read more

Anonymous's profile image
Anonymous 
2 years ago

Citizens has changed the debit cards, yet again. That means I need to modify all of the autopay and subscription accounts that I have set up. The last several times Citizens did this, it led to an interruption of my internet service and at least one or two autopays. Citizens is not businesslike. Apparently they hate their customers. Previous review: Been going here for many years. Nice people. However, they recently changed their ATM software, horrible! Takes 5 minutes to go through all the screens for a simple withdrawal, a... read more

SteamCrane's profile image
SteamCrane 
2 years ago

Citizens has changed the debit cards, yet again. That means I need to modify all of the autopay and subscription accounts that I have set up. The last several times Citizens did this, it led to an interruption of my internet service and at least one or two autopays. Citizens is not businesslike. Apparently they hate their customers. Previous review: Been going here for many years. Nice people. However, they recently changed their ATM software, horrible! Takes 5 minutes to go through all the screens for a simple withdrawal, a... read more

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 5 star rating with 1 review. 

When is Citizens open?

Citizens is open now. It will close at 4:00 p.m. 

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