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Citizens

3.3

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more

Location details

9231 Chillicothe Rd, Kirtland, OH, 44094, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.310 reviews
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FROM OHIO's profile image
FROM OHIO 
on Google
6 months ago

I was surprised to see so many negative reviews, but then I noticed they're all from years ago. I have had very positive experiences every time I have gone into this Branch over the past 6 months. They are available to help very quickly and they're friendly. 

Maria Iammarino's profile image
Maria Iammarino 
on Google
a year ago

Very rude, unfriendly, unprofessional staff. 

Thomas Buchter's profile image
Thomas Buchter 
on Google
2 years ago

Always receive good service. 

Kim Snyder's profile image
Kim Snyder 
on Google
3 years ago

Let me start by saying I have hearing loss. Most people, with this condition, will agree that they unintentionally speak a little louder. Unfortunately with faces masks now it makes hearing loss worse & speaking even a bit louder. I went to Citizens bank for help. Though they could not help me, I understood. Upon leaving the bank the manager approached me. Let's just say she was the loudest & rudest person I've ever dealt with. It was horrifying. No one deserves to be attacked in the manner she did that day. Especially when ... read more

Angie Horvath's profile image
Angie Horvath 
on Google
3 years ago
View all google reviews

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.3 star rating with 10 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

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