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Citizens
- Banks
- North Olmsted, OH
About this business
Location details
25290 Lorain Rd, North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Only rated this low because they just aren't accessible as they were. Just not enough locations or working hours.
There is a reason that this branch has an overall rating that is less than 3. It starts at the top with the branch manager. Buyer beware. There are other Citizens branches that can assist you. The culture at this branch is about poor customer service.
I went in to close a savings account and move the money to another account. It was 3 pm and there were 4 people behind the teller line, but only 2 of them working with 4 customers waiting. When I finally got to the counter, the teller asked me to move the money on my mobile app so he could submit a request to close the account. What's the point of coming into the branch if I'm going to do most of the work anyway?
Everyone I have dealt with at this branch has been kind, competent, and attentive. Toriano was exceptional with assisting me in a couple of hard to place business accounts and has always been responsive to any account requests. Great branch!
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 2.5 star rating with 34 reviews.
When is Citizens open?
Citizens is closed now. It will open at 9:00 a.m.
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