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Citizens
- Banks
- Cleveland, OH
About this business
At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more
Location details
11302 Euclid Ave, Cleveland, OH, 44106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
They are awful here the worst team especially her she will make you wait the whole day and tell you it’s gonna be 5 minutes then she has the worst customer service ever she will leave you in the middle of a conversation and go do something completely different for 10 minutes plus it was 20 minutes plus for my experience came at 2pm didn’t leave until close at 4 this team makes me just wanna get a new bank account and bank with someone different terrible experience for me.
This branch use to be a great place to do business, however the new branch Manager is awful a seems a bit racist. Terrible Customer treatment. EveryTime I go there it’s an issue, they make it complicated to do business. Overall not a friendly place to do banking. I would give this branch zero stars if I could.
Citizens Bank practices deception. This branch manager looks out for only herself. This bank reniged on an online banking offer. I have been tricked into opening a non bonus account; they denied the bonus code. I hope that I can get my deposit back and close this account.
This branch has extremely poor customer service, in my experience. A couple years ago, one of their people helped me open one of their high interest savings accounts, along with a linked checking account. I did not get the interest rate that I was quoted, so after a couple months of no interest, I went in to ask about it. The account had been opened wrong, and they were able to fix the issue, though there was no offer to compensate me for a couple months lost interest. Then, a couple months later, they suddenly started charg... read more
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 2.9 star rating with 18 reviews.
When is Citizens open?
Citizens is closed now. It will open tomorrow at 9:00 a.m.
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