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Citizens

3.0

About this business

Location details

11302 Euclid Ave, Cleveland, OH, 44106, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.021 reviews
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Donald Worth (RDcatman)'s profile image
Donald Worth (RDcatman) 
2 months ago

2Citizens Bank practices deception. This branch manager looks out for only herself. This bank reniged on an online banking offer,which offered a bonus for opening certain savings and checking accounts using direct deposit. I have been tricked into opening a non bonus account; they denied the bonus code. I hope that I can get my deposit back and close this account. Opened a checking account with a bonus two years later 2025. This account was closed after 4 months, for unknown reasons. They denied me access to my funds for 1 f... read more

Mitchell Paul's profile image
Mitchell Paul 
3 months ago
S. D. (Sue)'s profile image
S. D. (Sue) 
4 months ago

Great Tellers 

Jacob Rice's profile image
Jacob Rice 
a year ago

They are awful here the worst team especially her she will make you wait the whole day and tell you it’s gonna be 5 minutes then she has the worst customer service ever she will leave you in the middle of a conversation and go do something completely different for 10 minutes plus it was 20 minutes plus for my experience came at 2pm didn’t leave until close at 4 this team makes me just wanna get a new bank account and bank with someone different terrible experience for me. 

tino isom's profile image
tino isom 
2 years ago

This branch use to be a great place to do business, however the new branch Manager is awful a seems a bit racist. Terrible Customer treatment. EveryTime I go there it’s an issue, they make it complicated to do business. Overall not a friendly place to do banking. I would give this branch zero stars if I could. 

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3 star rating with 21 reviews. 

When is Citizens open?

Citizens is closed now. It will open on Monday at 9:00 a.m. 

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