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Citizens

3.9

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more

Location details

214 High St, Wadsworth, OH, 44281, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.920 reviews
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Stacey B's profile image
Stacey B 
on Google
2 weeks ago

Signed up for a loan with Citizens Bank and while that is fine, it is impossible to find good customer service there once they have your signature. My husband called and emailed multiple times with questions without any response. He ended up going to the Brunswick branch for assistance and the woman he worked with there was helpful but still not quick with information, although she did eventually provide what we were looking for. They were also supposed to do an appraisal for our loan and when we finally received our request... read more

Jenny's profile image
Jenny 
on Google
10 months ago

Very frustrating when you have a problem and call the customer service line. Can not understand the people that answer since they are in different countries and can not help you when you have an issue. They can't even do their job and then mess everything up. Now I have to actually go to bank to get help. Just about ready to transfer my money to another bank. 

Jenny Veverka's profile image
Jenny Veverka 
on Google
10 months ago

Very frustrating when you have a problem and call the customer service line. Can not understand the people that answer since they are in different countries and can not help you when you have an issue. They can't even do their job and then mess everything up. Now I have to actually go to bank to get help. Just about ready to transfer my money to another bank. 

Mike Benko's profile image
Mike Benko 
on Google
11 months ago

Came in for notary. Maddi was very nice handled my request very quickly didn't try to force other things down my throat. Thanks Maddi. 

michael Lovett's profile image
michael Lovett 
on Google
a year ago

ASK FOR DAN IF OTHERS CANNOT SOLVE THE ISSUES THAT ARE AFFECTING YOUR DEBIT CARD... HE RESOLVED ISSUES... A PROBLEM SOLVER. US CUSTOMERS HAVE BETTER THINGS TO DO... AND IT'S REFRESHING THAT ONE PERSON KNOWS HOW TO FIND SOLUTIONS....THK. You sir.. Mike lovett 

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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.9 star rating with 20 reviews. 

When is Citizens open?

Citizens is open now. It will close at 4:00 p.m.  

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