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Citizens

3.8

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don't keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Le... read more

Location details

214 High St, Wadsworth, OH, 44281, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.822 reviews
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dioda 12's profile image
dioda 12 
on Google
6 days ago
Mindi Green's profile image
Mindi Green 
on Google
3 weeks ago

I love Wenli but such a disappointing bank. I have been at customer for year's. I walk in one day during my break only to be cut in front of by another employee who was having a chat with his old buddy and didn’t want him to get cut in front of. Pissed me off honestly. Made me feel like I'm nobody 🤏🏼 How about some integrity 🤔 That man should of done his business then come have a sit down chatty chat. I am leaving this September and taking my business elsewhere. 

Stacey B's profile image
Stacey B 
on Google
a month ago

Signed up for a loan with Citizens Bank and while that is fine, it is impossible to find good customer service there once they have your signature. My husband called and emailed multiple times with questions without any response. He ended up going to the Brunswick branch for assistance and the woman he worked with there was helpful but still not quick with information, although she did eventually provide what we were looking for. They were also supposed to do an appraisal for our loan and when we finally received our request... read more

Jenny's profile image
Jenny 
on Google
11 months ago

Very frustrating when you have a problem and call the customer service line. Can not understand the people that answer since they are in different countries and can not help you when you have an issue. They can't even do their job and then mess everything up. Now I have to actually go to bank to get help. Just about ready to transfer my money to another bank. 

Jenny Veverka's profile image
Jenny Veverka 
on Google
11 months ago

Very frustrating when you have a problem and call the customer service line. Can not understand the people that answer since they are in different countries and can not help you when you have an issue. They can't even do their job and then mess everything up. Now I have to actually go to bank to get help. Just about ready to transfer my money to another bank. 

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Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.8 star rating with 22 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

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