Citi

Jane Davis 

on Google

4 weeks ago

I was experiencing a stressful situation while dealing with the Fraud team (offshore call center) to find out how to unlock my frozen account. I finally started calling Citi branches in NYC ( I live in NC and the closet branch office is VA) to locate someone in the US to help with resolution. First two branches went to a recording. My third call connected me with Selma Lavali-Greenridge. She was fantastic--she listened to the issue and actively became involved in finding a solution. It took several days and many phone calls ... read more

Y L 

on Google

3 months ago

i was asking the bank to pull the whole transaction history of 11 years, which is a troublesome work. Thanks to the help from Andrew and Chris, they helped me pull the history and also provided suggestion on alternative solutions, which perfectly solved my problem. 5 star to thier patience and profesionalism. 

Luis Virella 

on Google

3 months ago

This is definitely the best branch in New York City! Starting with the bank teller Dubraska, who helped me with a large deposit and appointed me to a Personal Banker to assist me in making a very important wire transfer which involved THOUSANDS OF DOLLARS! A mistake would be catastrophic… Personal Banker Andrew Pena was flawless in assisting me with this very important wire transfer. I will definitely return to this branch to handle all my banking needs. professionalism and experience is the key to a successful business. 

David Tabachnikov 

on Google

4 months ago

Amazing service, done everything quickly and with awesome attention. 

bruno labarthe 

on Google

11 months ago

I had a great experience at this brunch. Since I steped in all team was happy to help me and they offered me solutions to all I d asked. Also I must say that David,was really friendly and gave me excellent attention and outstanding dedication. For far The best bank in Manhattan with great human team. Thanks!