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Citi
- Finance
- Castro Valley, CA
About this business
Location details
3288 Castro Valley Blvd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Carmen goes above and beyond to help us. She is patient, kind, and knowledgeable, and genuinely cares about finding the best solution for our needs. It’s rare to feel this well taken care of at a bank, and we are very grateful for her guidance and follow-through.
No one ever answers the phone in this branch. I also opened an account during a promotion for the Lunar New Year and I was supposed to receive a gift. It has been 2 years and they still can’t locate the gift. Very poor customer service. I’m considering closing all my accounts there now.
This branch dont cash their own checks makes no sense if they issue a check they cant cash it!!
I can't say much about Citibank website (outdated), but their banker, Annie Chui is great! I had to add a beneficiary to all my accounts, and she was patiently doing that. I had to go to her numerous times because of the time limit for my appointments which took a lot longer. I recommend her for the bank's customer service, which is indeed superb. I would ask for her again! Ray C.
Frequently asked questions about Citi
How is Citi rated?
Citi has a 2.8 star rating with 22 reviews.
When is Citi open?
Citi is closed now. It will open tomorrow at 9:00 a.m.
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