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Citi

2.5

About this business

Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC. 

Location details

2071 Lemoine Ave, Fort Lee, NJ, 07024, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 2:00 p.m.
SunClosed
2.591 reviews
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Kyle Kwon's profile image
Kyle Kwon 
on Google
2 months ago

Update 6/7 They finally credited onto my account. I am just mad that the result from the first dispute came out as negative. Horrible experience. Update 5/28/25 My wife visited the branch instead of me because I was working. my wife told me the bank was aware of the issue. There was one customer literally right before her complaining about the same issue that I had. They were helping her to call the customer support and put a dispute. the banker advised my wife to call Citibank to talk to the dispute supervisor and told them... read more

Kyle Kwon's profile image
Kyle Kwon 
on Google
2 months ago

Update 5/28/25 My wife visited the branch instead of me because I was working. my wife told me the bank aware of the issue. There was one customer literally right before her complaining about the same issue that I had. They were helping her to call the customer support and put dispute. the banker advised my wife to call Citibank to talk to dispute supervisor and told them there were another customer has same problem so they can send someone to the branch and check the machine. when I called and asked for supervisor, of cours... read more

Kyle Kwon's profile image
Kyle Kwon 
on Google
2 months ago

Update 5/22/25: i contacted the number that citibank replied to my review. Nothing changed, 45 days for investigation and 10 business days to get my cash get. How can a BANK work like this?? How can I trust a bank that can't even maintain their ATM machines??I read a previous review of somebody who had the same experience here. Also, this branch NEVER picks up the phones!! If you value your money and need a bank that you can trust, this is not the bank. Avoid this place at all cost! Otiginal review: Horrible experience! Thei... read more

Ryo's profile image
Ryo 
on Google
3 months ago

Ornela Koco was so nice and supportive. She was very patient even though I am a foreigner and my request was a bit complicated. Thank you very much for your support. It is greatly appreciated! 

Ryota Endo's profile image
Ryota Endo 
on Google
3 months ago

Ornela Koco was so nice and supportive. She was very patient even though I am a foreigner and my request was a bit complicated. Thank you very much for your support. It is greatly appreciated! 

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Frequently asked questions about Citi

How is Citi rated?

Citi has a 2.5 star rating with 91 reviews. 

When is Citi open?

Citi is closed now. It will open at 9:00 a.m. 

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