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Citi
- Finance
- Reston, VA
About this business
Location details
11800 Spectrum Center, Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Farah was very helpful, professional, understanding, and courteous. She spent time with me trying to complete a transaction. We ran into a roadblock because the department within Citibank handling my issue was closed on the weekend. I will be returning to her during the week to complete the process.
I'm not sure why this branch has 2.2 stars. It's a much better bank than many others and always takes care of me with whatever I go there for.
I was at this Citibank branch for some inquiry, sitting at the waiting area and Miss Farah Ben Yedder who is the Personal Banker at this branch, approachedme. She was very professional in answering my banking questions as well as providing me with all the necessary documents. Her attitude, and kindness, make me feel very comfortable and happy. I am a 69 years old who dealt with so many other branches of this and other banks in different parts ofthe world and surely, Miss Yedder was the best. I hope that Citibank will have mo... read more
Signed up for a checking account on Oct 6th, and was told I could ‘sign up for online banking the same day’ using provided account info. This info did not work online (1-800 customer service line was not able to assist, saying that there was no account info available, and ‘you need to work with the branch’) - After a full month, never received an ATM bank card, had to make several withdrawals using my drivers ID and SSN. Customer service was fine, but if you need an account set up ‘within 7-10 business days’ as I was told, y... read more
I am writing to formally express my concern regarding an unpleasant experience I had at your Reston Spectrum branch Reston VA, branch involving the Branch Manager, Mr. Vincent Frank. After being advised by your customer service team to speak directly with the local branch manager regarding an issue with my account, I approached Mr. Frank in hopes of receiving assistance. Unfortunately, he was dismissive and unwilling to engage in any conversation. His exact response was that he "hires people to help" and "can’t do anything" ... read more
Frequently asked questions about Citi
How is Citi rated?
Citi has a 2.2 star rating with 92 reviews.
When is Citi open?
Citi is closed now. It will open at 10:00 a.m.
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