Cire Trudon

Alexander Purdy 

on Google

2 weeks ago

Ordered a $600 candle. It was never shipped. Nobody told me. I had to find it myself 15 days later after realizing my card had been charged but no candle arrived. When I asked if my already-paid order could be filled from incoming stock, I was told allocation “couldn’t be guaranteed.” The allocation of new products weren’t for e-commerce. For a customer they’d already failed. Beautiful products. Absolutely broken operations and zero accountability when things go wrong. Take your money elsewhere until they sort out their US o... read more

Margaret M 

on Google

a month ago

Two stars because I like the products. Zero stars for the customer service. Requests made in person in the store and over email are just ignored. Definitely not the customer service you expect from a brand that portrays itself as selling luxury items. Disappointing. I will probably continue to buy but only in Europe where the prices are much cheaper 

Emmanuelle Liberman 

on Google

2 months ago

I will never be a customer here again after being a loyal customer who spends a lot of money at this store. Really disappointed with the customer service since some of the main sales assistants left the store. The new front of house is really unpleasant to deal with!