Cin7

Peter Elliott 

on Google

a year ago

Absolutely dismal customer support. We migrated from Dear Inventory and Cin7 Core is unfortunately plagued with problems. Support is all outsourced and NZ office distance themselves from any contact or trying to assist with resolution. Bi-weekly updates seem to have no UAT in place as each time these are implement non-related issues occur in the system. Latest update has impacted our shipping addresses causing havoc to our deliveries and extensive reputational damage. Logged ticked on Monday 25 Mar, now Thurday 28 Mar and ... read more

Alegra Cadiso 

on Google

a year ago

Scam for us. We lose with cin7 over $21.000 in less than a year. Integration never happen. The reply from there " This a like gym subscription whether you use it o not is up to you". We can't help you unless you paid a third party for your integration. We found 100% better software in Australia and better support to start with the software. You will fail with Cin7 in NZ and they won't help. Sales rep was chasing, talking, etc. Afyer the sale vanish completely. It was a waste of money and time for our company for over a year.... read more

Luke Reichinger 

on Google

3 years ago

We've been using Cin7 for several years to run our business for several years. My advise is as a critical business operation software do not use these guys, their support is the worst we have every experienced hands down. you can go weeks in critical issue without hearing back and have to battle to getting anything sorted out. With all the stress of running a business in the current environment don't add these guys terrible support issues to your list. Look for other software that understands the importance of supporting the... read more

Angus Foggo 

on Google

3 years ago

I wish there was a way I could give them a harsher review, the support now being provided is arguably the worst of any business I have ever worked with and when coupled with the amount of money the subscription costs, I cannot think of a bigger waste of money or cause of frustration. I have worked with cin7 for nearly 5 years and there has always been some frustration but nothing like the last 2 months. As an agency owner, I will be actively moving all clients off their system and recommending everyone I possibly can to le... read more

Michelle Tweddle 

on Google

3 years ago

As a new business we were looking for a system to manage our stock between Shopify and an online marketplace and Cin7 has achieved exactly what we were looking for! It's definitely not the easiest system to learn however we received fantastic support from Aswin throughout the onboarding process and now feel confident to continue with the system for our needs!