CIBTvisas/Newland Chase Houston

Linda Desrosier 

on Google

a month ago

THEY WILL CHARGE UNNECCESARY FEES TO MAKE A PROFIT The website advertises 8 business days for standard processing and it took double the amount of time and I had to constantly check in with my assigned rep as I was not given status updates. Also the fees listed on the website don't match what I paid at all, false advertising would not recommend, I was also charged fees I never opted into and when calling customer support they didn't want to refund my money which caused me to have to call my bank to dispute the charge, I disp... read more

Alex Solis 

on Google

a month ago

I would give them a zero stars if I could. I signed up for premium service. I kept getting emails if I wanted to sign up for premium service, when I said no, they stopped working on my Visa. Come to find out they just quit working on it at all. As I sent emails to them about my status they just kept asking if I wanted to sign up for their premium service. Once I asked about my visa I was then told that they couldn't make the date because I never signed up for premium service. Then said sorry but we can't help. Talk about ter... read more

Adrienne Garman 

on Google

2 months ago

Poor communication and execution. Did not give anything close to premium service, which we purchased. Alina, our rep, was hard to reach and didn't view or reply to emails in a timely manner - to the point that I had to continue to reach out by phone to ask them to read and follow up on my emails. There is no weekend help line for or emergency assistance. Do not recommend. 

Brian Byrd 

on Google

2 months ago

Process was quick. Got a little nervous that I needed to submit a photo several times after saying it was approved, but it all worked out. 

Egbert Li 

on Google

2 months ago

Overcharged me and when I cancelled they never refunded the money. Had to dispute it with my bank and show them evidence that I cancelled it.