Christopher Cloos - USA HQ

J M 

on Google

a year ago

Bought three different pairs of paloma sunglasses in 2020 (!), really liked one of them and wanted to return the remaining two. After many many emails back and forth of CC trying to get me to agree on a discount, I was finally provided with a return label. I immediately sent the parcel on its way and received confirmation that the refund is already processed and on its way in January 2021. At the end of February I had still not received my refund, so I asked again what is going on. They confirmeAccounting error, only a matte... read more

Adam Gonzales 

on Google

a year ago

Returned glasses with proof of delivery on Oct 31 2022. Chrisopher Cloos charged my PayPal again after I initiated a return. Stole my money and went silent. They won't respond to emails on their website. 213 days later. 

Kathleen Odonnell 

on Google

a year ago

So I ordered the Paloma sunglasses on September 17 ,2022 never received the glasses, tried calling… nothing…emailing…nothing , not very good customer service, I wasted 150.00 I can’t believe this happened , poor service ! 

Paul Brady 

on Google

2 years ago

Broke the temple piece and they are sending me new frame ! I will post again when received. 

Vanessa Kasic 

on Google

2 years ago

Excelente servicio post venta. Mis gafas Paloma tuvieron un problema con una de sus patas y me enviaron unas nuevas sin costo.