Chase Bank

Mary Rodriguez 

on Google

2 months ago

The staff here are super friendly and always willing to help with my banking needs. The branch is clean and well-organized, making visits easy and stress-free. Overall, a solid experience every time I stop by! 

julia socolova 

on Google

4 months ago

So unfortunate and disappointing. My highschooler opened a bank account with a coupon to receive $125 bonus upon completing 5 qualified purchases. At the appointment they verbally confirmed that the coupon went through, when it was time to collect the bonus it didn't come. When we called the branch they told us that we never entered the coupon. So this is how chase scams teens... shame on you! And it's not about the money, it's a about the disgusting feeling it left. Feeling like closing all my accounts with chase. 

Lesley Thelen 

on Google

10 months ago

This Chase in Wellesley is a “say no” bank with strict policies, zero concern for customers. The manager, Naai, laughs and yells across the lobby, there are lots of stories across the town saying she took things personal, play on her favoritism and retaliates against her own staff (even great employees like Kingsley, Becca, and Eliz have to quit the job to protect themselves ). She leaves early almost everyday, never works Saturdays, and the “manager on duty” who has no real authority to help or make decisions, so customers ... read more

A Google User 

on Google

10 months ago

This Chase in Wellesley is a “say no” bank with strict policies, zero concern for customers. The manager, Naai, laughs and yells across the lobby, there are lots of stories across the town saying she took things personal, play on her favoritism and retaliates against her own staff (even great employees like Kingsley, Becca, and Eliz have to quit the job to protect themselves ). She leaves early almost everyday, never works Saturdays, and the “manager on duty” who has no real authority to help or make decisions, so customers ... read more

John Barbieri 

on Google

11 months ago

While the bank staff are pleasant and professional, unfortunately they are not knowledgeable. They have made several basic errors in setting up accounts for our family resulting in substantial logistical and financial costs. Even when warned about issues that might arise, they seemed unaware of their own internal policies, leading to further issues and delays. Would not recommend this branch/bank, even for the simplest of transactions.