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Chase Bank

3.6

About this business

Location details

203 N Washington Ave, Scranton, PA, 18503, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.642 reviews
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Randall P.'s profile image
Randall P. 
3 months ago

ATMs are down often and they closed some of the locations. ATMS often have messages "We are unable to process deposits or make withdrawls". Especially on weekend when needed. And its several locations in Loveland, Longmont and Fort Collins. After 25 years as a customer, I'm moving my money to a reliable bank.  

Sharon H.'s profile image
Sharon H. 
5 months ago

HORRIBLE Customer Service! I walked in to speak with someone and was told I needed an appointment and that no one had time to answer even a few questions. I made an appointment (which took me two days to get). I walked in, had to find someone to help me as no one greeted me. Waited 15 minutes for Jeff, who was behind the counter helping customers at the teller line. He knew I was there but, I kept having to ask how much longer. I gave up and walked out! Ridiculous! Staff could care less! No one there has a clue abou... read more

Rebecca C.'s profile image
Rebecca C. 
5 months ago

I spoke with Officer, Rania Eladem today at the Edmonds Chase Bank on 5th Ave. for help with my Chase Amazon Visa Card. She deserves huge accolades for her time, patience and professionalism! Even using her direct banking ID numbers, she was transferred in their system 4 times. She reminded calm, courteous and clear in her communications. I appreciate all her help in resolving my issue.  

pro n.'s profile image
pro n. 
6 months ago

Review Title: Extremely Disappointed by the Unprofessional Behavior at This Branch I normally don’t write reviews, but my recent experience at this Chase Bank branch was frustrating enough that I feel the need to share. The staff at this location, particularly a banker named Fereshteh Karimi, displayed some of the worst customer service I’ve ever encountered in any bank. She was unhelpful, rude, and dismissive, and showed absolutely no interest in assisting customers respectfully or efficiently. Her tone was condescending,... read more

Imani E.'s profile image
Imani E. 
11 months ago

Today, my wife and I visited the Concord Branch to open a business account for our babysitting business. Upon entering, we were greeted by a representative who initially asked how she could assist us. We explained that we were there to open a business account. Her tone, however, was condescending and made us feel unwelcome. We proceeded to ask about the requirements for opening a business account. While she did provide the information, her manner of communication felt unprofessional and uninviting. She told us she would ret... read more

Maureen G.'s profile image
Maureen G. 
a year ago

Be careful of the heavy commercial door on S side of building. This temporary location is unsafe exit . I tore my stomach muscle have been in pain for over 3 weeks . When I called to let them know about the door -No return call.  

Nadine P.'s profile image
Nadine P. 
a year ago

09/20/24 While setting up a new account today when we arrive at the  cashier window to deposit the check supervisor Christian had a bad disposition  he actually demonstrated with his hand to signal  my  husband and I to sit down like you will instruct an animal  to sit down    

David's profile image
David 
a year ago

Chase bank in Holiday Manor is absolutely horrible! Took 2 hours just to oen account, then 2 weeks later they needed an updated id with an updated address & restricted my acvount! Can't get my cash out even if I close my account! Said they would send a check that could take weeks to get! Mind you they would senf it to the same address they have an issue with and where they already mailed my debit card to!  

Joan M.'s profile image
Joan M. 
a year ago

Despite being real, it still feels like a dream. Upon discovering this page and the group admin's recommendation, along with other community evaluations confirming its legality, I felt compelled to give PRIME a try, trusting that whatever outcome I would have to accept. Helped me raise my credit score from 480 to 801, which surprised me the most. Hard questions focusing on TU, EQ, and EX were eliminated. In fact, they enhanced my report with a few tradelines. Much appreciation to PRIMECREDITSPECIALIST (at) GMAIL (dot) COM 

Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 3.6 star rating with 42 reviews. 

When is Chase Bank open?

Chase Bank is closed now. It will open tomorrow at 9:00 a.m. 

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