Chase Bank

HRC 

on Google

3 days ago

I wanted to take a moment to acknowledge the outstanding service I received from Derek today. He went above and beyond in assisting me with my bank account issues. Not only was he incredibly professional and knowledgeable, but he was also kind, patient, and truly cared about resolving my concerns. It's rare to come across such exceptional customer service, and Derek definitely made my experience a memorable one. Please pass on my gratitude, and know that his efforts are deeply appreciated. Thank you, Derek, for making a diff... read more

Tony MOore 

on Google

3 weeks ago

I started a new job three months ago, paid every two weeks. I brought a check into the branch for the first three paydays. They would only give me a few hundred dollars. The fourth check same thing so I closed my account. US bank did much better the first check I deposited with them. 

Mark Place 

on Google

2 months ago

Received a letter from CHASE giving the reason for debiting our account as a payee had insufficient funds in their account so their check was returned . We called the CHASE customer support phone number requesting verification of insufficient funds in our payees bank account. CHASE chose to not provide the verification. We also called the CHASE branch who also could not verify there letter. Again CHASE customer support said I need to talk with the CHASE branch and the CHASE branch said I need to talk with CHASE customer supp... read more

Douglas Randle 

on Google

3 months ago

There's some genuinely good people who work here. But their bosses, especially the branch manager are heinously aggressive, despite my soft spoken matter of fact responses, to what has been an abhorrent experience with Chase, and Chase customer service. If you haven't figured it out yet, corporate companies don't care about you, and chase certainly is no exception. You have lost a customer for life. Hope you decide to do better for your customers in the future.