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Chase Bank
- Finance
- Ellicott City, MD
About this business
Location details
9245 Baltimore National Pike, Ellicott City, MD, 21042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Staff were polite, but unfortunately not very helpful. After my credit card was stolen, I needed to talk to a chase representative to get them to remove my credit card token from unauthorized digital wallets. None of the people in the store had any idea how to help me and told me to call Chase instead because they said "we don't know how to deal with credit cards here". Then the customer service person who picked up on the phone solved my problem in less than 5 minutes.
Humas was exceptionally professional. He greeted me as soon as I entered and smiles. He listened to my concerns and assisted me in resolving all of them. The bank manager alo smiled and introduced herself. The atmosphere was warming. I had a great experience.
I have been a long-time Chase customer, and I was very disappointed with this branch’s customer service. My debit card was retained by the ATM after I accidentally inserted it the wrong way. I understand it was my mistake, but the manager’s initial response focused on blaming the mistake rather than helping me resolve the situation. I repeatedly explained that I did not feel safe leaving my card inside the ATM overnight. She knew about the card lock feature in the Chase app but did not mention it or provide any guidance. Lat... read more
Asian girl was very unhelpful. If this is what they call customer service, they need better training. Every time I come to this branch, I'm reminded of why I will be closing down my account shortly.
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 2.5 star rating with 44 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open at 9:00 a.m.
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