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Chase Bank
- Finance
- Ellicott City, MD
About this business
Location details
9245 Baltimore National Pike, Ellicott City, MD, 21042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have been a long-time Chase customer, and I was very disappointed with this branch’s customer service. My debit card was retained by the ATM after I accidentally inserted it the wrong way. I understand it was my mistake, but the manager’s initial response focused on blaming the mistake rather than helping me resolve the situation. I repeatedly explained that I did not feel safe leaving my card inside the ATM overnight. She knew about the card lock feature in the Chase app but did not mention it or provide any guidance. Lat... read more
Asian girl was very unhelpful. If this is what they call customer service, they need better training. Every time I come to this branch, I'm reminded of why I will be closing down my account shortly.
Unable to speak to a human on the phone. Terrible service. “Personal banker” doesn’t return calls.
Don’t waste your time, find a different branch or go to a different bank. Poor management, poor processes, and ignorance.
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 2.4 star rating with 42 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open at 9:00 a.m.
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