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Chase Bank

2.7

About this business

Location details

13061 Lee Jackson Memorial Hwy Ste A, Fairfax, VA, 22033, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.7100 reviews
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Annie Chong's profile image
Annie Chong 
2 weeks ago

I needed to open a business account and Maria welcomed me with a smile and started helping me right away. She was professional and knowledgeable. She made the whole process so easy and quick. Maria didn’t forget to mention the special offer that Chase is offering now, which is $300-500 credit when opening an account and explained how I would be able to get that credit. She is awesome! 

Edward Yanik's profile image
Edward Yanik 
3 weeks ago

As a business owner, I expect professionalism and consistency—unfortunately, Chase Bank failed to provide either. Their customer service was extremely slow and unhelpful. I had to call multiple times just to resolve a simple issue, and each representative gave me different information. My problem remained unresolved for days. The branch staff weren’t any better; instead of helping, they made the process even more frustrating, and no one could give a clear answer. Overall, Chase Bank did not meet even basic expectations. I do... read more

Benny B's profile image
Benny B 
4 months ago

We waited for one hour to get someone to help us, and then we didn’t even get the help that we needed. I was so disappointed—honestly, that was crazy. When we initially walked in, the manager was just sitting in the corner on his phone when he could have been out there helping. Someone should have checked to make sure you have all you need so your time don’t get wasted. I really hope this can be addressed, because that kind of experience makes it hard to want to come back. 

A.V. P.B.'s profile image
A.V. P.B. 
5 months ago
Senpai on Wheels's profile image
Senpai on Wheels 
8 months ago

Super bad experienced with this branch! My account got restricted and not helping at all such a useless branch! 

Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 2.7 star rating with 100 reviews. 

When is Chase Bank open?

Chase Bank is open now. It will close at 5:00 p.m.  

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