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Chase Bank

3.5

About this business

Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC. 

Location details

611 E Lincoln Hwy, New Lenox, IL, 60451, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 2:00 p.m.
SunClosed
3.536 reviews
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Matthew Higgins's profile image
Matthew Higgins 
on Google
3 months ago

The absolute lack of any empathy whatsoever, combined with the dismissive aloof attitude of the staff is inexcusable. Simple tasks are beyond the ability of staff at this location. Do yourself a favor and if you have to deal with Chase, drive 10 minutes east to Mokena where the staff is polite and helpful. Or better yet take your business elsewhere. As a former Chase private client this branch is an example of why I take my business accounts elsewhere. 

Richard Shelton's profile image
Richard Shelton 
on Google
4 months ago

Got a call from Gena at this branch and she immediately asked me a question and uncovered fraudulent activities on my account. She was extremely thorough, thoughtful and pleasant in this trying situation. She followed up the next day and navigated me through the entire process. Thank you 

Rick Livings's profile image
Rick Livings 
on Google
4 months ago

Very helpful employes... Quick, professional service... any and all financial expectations available. My favorite bank. Always will be... 

Linda Wright's profile image
Linda Wright 
on Google
5 months ago

Very pleased with service I received. We're able to help me navigate on my phone whole process. Very understandable. Helpfully in explaining with each step taken. I want to encourage anyone looking for a bank to check them out. I had no appointment. Yet we're able to take me right away. Again thanks for excellent experience 

Antonio Simmons's profile image
Antonio Simmons 
on Google
7 months ago

This chase bank is so stereotypical I literally come in with a chase check from my job and they say I can’t cash it because my name doesn’t match but on my id my name is literally the same as it is on the check 

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Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 3.5 star rating with 36 reviews. 

When is Chase Bank open?

Chase Bank is closed now. It will open at 9:00 a.m. 

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