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Chase Bank
- Banks
- Fremont, CA
About this business
Location details
39395 Paseo Padre Pkwy, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Formal Complaint Regarding Poor Customer Service and Misinformation Dear Chase Management, I am writing to express my deep frustration and disappointment following an appointment I scheduled at your branch on Paseo Padre with Anuruddh Yadav to add my husband to my bank account. The entire experience was a waste of time due to the staff’s lack of knowledge and the incorrect information we were given. We were told we could not proceed without a U.S. citizenship document, even though my husband already has a valid Social Securi... read more
Never work with Brittany Castaneda as your banker. Her lack of knowledge and experience put me into truble. My accounts were restricted because of her fault of not requesting for the corrrect proof of adddress. Additionally, she kept providing inaccurate information that when I double checked with Chase customer service turned out the banker was wrong. I eventually fixed my issue without her help as she was not even responsive to my calls. Never go with her.
By far, this is the worst chase branch I’ve ever visited. I’ve been going to a lot of chase branches, including this one for over 20 years and each time I have visited this branch, I see someone getting disrespected by the management and tellers or they’re being very rude to the customer. I love being a chase customer, However, I’ll never ever visit this branch again until this Asian manager and the Teresa the older lady work at this branch. Extremely rude and disrespectful please get some training from the other Fremont bra... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 2.8 star rating with 45 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open at 9:00 a.m.
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