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Chase Bank

3.5

About this business

Location details

200 Kanawha Mall, Charleston, WV, 25304, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.532 reviews
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Annie Cardell's profile image
Annie Cardell 
a month ago

I've had nothing but positive experiences at this bank. The staff here are a big part of the reason I still use Chase as my primary bank. They always remember me and ask about my daughter by name when I'm there, they take time to talk about banking and investment products, and even when Wayne is busy, he has taken time to help me with last-minute notarizing of paperwork I needed related to probate and dealing with my husband's estate. Shane has been amazing as well. He is friendly and takes time to listen to my financial goa... read more

Ronnie Roberts's profile image
Ronnie Roberts 
6 months ago

Very rude red haired middle age lady. 

Jessica McClure's profile image
Jessica McClure 
11 months ago

The friendliest and fast customer service. It's my main location they remember me and makes it feel more genuine. They remember my name and where I work. I have never been anywhere that has even half as much excellent customer service. I tried different banks and I will never ever need another bank. Thank you for always caring about your customers. Even the 1-800 customer is excellent my bank had $300 stolen from me and they fixed it in minutes!!!! Plus they help with credit building when you have none. They have amazing pro... read more

Marrow Clayton's profile image
Marrow Clayton 
a year ago
Matthew Thomas's profile image
Matthew Thomas 
a year ago

Teller got rude when I asked to open an account. Cool I'll take my business elsewhere! 

Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 3.5 star rating with 32 reviews. 

When is Chase Bank open?

Chase Bank is open now. It will close at 5:00 p.m.  

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