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14 Sussex St, Port Jervis, NY, 12771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They have parking spaces in front of the bank which I used, however, they haven't bothered to shovel out areas so that customers can walk from their vehicles to the sidewalk. I attempted to walk through this slim area but there wasn't enough room for both of my feet and this caused me to fall into the snow bank. I got to the door of the bank and found that the atm closes at 10:00pm and of course I was too late!
Try calling, what a joke. They never answer and you get a message that they're helping other customers. No option to hold or get a call back, just try again later. And later, Same thing, all day, over and over, same thing!!!! I have been a Chase account holder for many many years, never a complaint! Love Chase. This branch, and level of customer service, not so much
We have always been treated respectfully and the guard inside the ATM area during off-bank hours is a great safety improvement. I'd give them the additional star if they'd work on the ATM machine and add at least one more unit. Sometimes the wait is a bit long.
Bank branch manager was very dismissive and when finishing up conversation on why they horribly handled my dad’s situation at the bank, rolled her eyes when I asked to take a picture for QR code business card. I’m considering a formal complaint and possible legal action. Overall, just horrible communication. They had a security concern for my parents and failed to notify them or me that they were under investigation for elder abuse/fraud. This is ridiculous
Good professionalism
Chase Bank has a 3.2 star rating with 52 reviews.
Chase Bank is open now. It will close at 6:00 p.m.
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