Chartwell Regency Retirement Residence

omobola a. 

on Birdeye

2 weeks ago

I recently completed my 300 hours placement at Chartwell Bankside Retirement Residence, and it was truly a great experience. From the first day, I felt welcomed and supported by the team. The staff are very caring, patient, and respectful towards the residents. You can see that they genuinely love what they do. I learned a lot during my placement, especially about providing safe, respectful, and person-centered care. The teamwork among staff is also very strong, and everyone is always willing to help each other. The enviro... read more

Gary C. 

on Birdeye

a month ago

We were invited to experience a Persian New Year luncheon, by a friend and resident at Chartwell Lakeshore.  The food was delicious, with many added flavours and textures that we do not normally enjoy. The welcoming staff worked so well together as a team to present and describe the different servings.  This was very interesting and informative. The chef successfully prepared a full course luncheon that had us leaving fully satisfied and smiling. Jane and Gary Cassidy 

Ken T. 

on Birdeye

2 months ago

Understaffed, inattentive, uninterested in caring for late-stage dementia patients. Our story mirrors that of other one-star reviewer. 

Thomas B. 

on Birdeye

3 months ago

I wanted to thank the Chartwell Westmount team for their ongoing support. A special acknowledgement for the Leadership team (Jackie). Nursing led by Toni and the kitchen team. I want to especially thank Lynn, Cara and Janet (nursing) for their ongoing commitment to support both of my parents as they continue to experience health related issues. Your commitment is certainly appreciated. 

Robert B. 

on Birdeye

3 months ago

Mum just left Clair Hills after living there for 7 years and during that time she was very well looked after. Her room was spacious and bright with a balcony that she loved to use during the summer. The friendly staff and housekeeping were second to none., and when Mum needed medical care, you could always count on the compassionate medical team. Bottom Line: if you are considering moving to a retirement home in Kitchener-Waterloo, I would most definitely recommend Chartwell Clair Hills. Bob Ballantyne 

Dave O R. 

on Birdeye

4 months ago

I moved my parents into Chartwell in 2018, and it was a huge mistake. Very soon, I realized that the company that runs this facility is only interested in profit and couldn't care less about their tenants. The whole building was infested with mice, due to the open parking garage and the garbage shoot system. Because the building wasn't secured properly, the mice were running under the apartment doors into private dwellings. The mice had become so accustomed to the slow reaction of the elderly that they were using their bodie... read more

Rhonda B. 

on Birdeye

6 months ago

Special thanks to the Housekeeping Team! Elisabeth, Vanessa and Wendy. Extremely kind and caring individuals. Watered my mothers plants/flowers while she was hospitalized. Many thanks, Rhonda 

Dan C. 

on Birdeye

a year ago

My mom, " Yvette " was there for approx. 2.5 years. The staff treated her with extreme respect and care. What a great place. Dorchester terrace is where I will be when the time comes. Thank you to the staff for being so kind to my mom. Dan 

Elizabeth p. 

on Birdeye

a year ago

I recently moved my mom to Chartwell Barton, and I’m so glad I chose this residence for her.  Theresa, was wonderful and helpful from day 1. She went over of her way to ensure the move and transition for my mom was seamless.  My mom is truly enjoying the atmosphere, and the kindness shown to her at  Chartwell Barton.  Thank you to all the staff, and especially to Theresa for assisting us every step of the way.