Chartwell Clair Hills Retirement Residence

Ken T. 

on Birdeye

3 weeks ago

Understaffed, inattentive, uninterested in caring for late-stage dementia patients. Our story mirrors that of other one-star reviewer. 

Thomas B. 

on Birdeye

a month ago

I wanted to thank the Chartwell Westmount team for their ongoing support. A special acknowledgement for the Leadership team (Jackie). Nursing led by Toni and the kitchen team. I want to especially thank Lynn, Cara and Janet (nursing) for their ongoing commitment to support both of my parents as they continue to experience health related issues. Your commitment is certainly appreciated. 

Robert B. 

on Birdeye

a month ago

Mum just left Clair Hills after living there for 7 years and during that time she was very well looked after. Her room was spacious and bright with a balcony that she loved to use during the summer. The friendly staff and housekeeping were second to none., and when Mum needed medical care, you could always count on the compassionate medical team. Bottom Line: if you are considering moving to a retirement home in Kitchener-Waterloo, I would most definitely recommend Chartwell Clair Hills. Bob Ballantyne 

Alison H. 

on Birdeye

a month ago

The dining room staff at Churchill House make an amazing team! Rona, Sharon, Mertaza and Norya are all kind and helpful. They always make us feel welcome when we visit our mum and we enjoy the pleasant banter with them. On my birthday, they went out of their way to decorate the table, bring a special dessert with a candle, and sing happy birthday to our family party very special. They treat our mum like a good friend and are attentive to her needs. Thank you to the staff for making Churchill House a place where Mum is happy. 

Dave O R. 

on Birdeye

2 months ago

I moved my parents into Chartwell in 2018, and it was a huge mistake. Very soon, I realized that the company that runs this facility is only interested in profit and couldn't care less about their tenants. The whole building was infested with mice, due to the open parking garage and the garbage shoot system. Because the building wasn't secured properly, the mice were running under the apartment doors into private dwellings. The mice had become so accustomed to the slow reaction of the elderly that they were using their bodie... read more

Rhonda B. 

on Birdeye

4 months ago

Special thanks to the Housekeeping Team! Elisabeth, Vanessa and Wendy. Extremely kind and caring individuals. Watered my mothers plants/flowers while she was hospitalized. Many thanks, Rhonda 

Elizabeth p. 

on Birdeye

a year ago

I recently moved my mom to Chartwell Barton, and I’m so glad I chose this residence for her.  Theresa, was wonderful and helpful from day 1. She went over of her way to ensure the move and transition for my mom was seamless.  My mom is truly enjoying the atmosphere, and the kindness shown to her at  Chartwell Barton.  Thank you to all the staff, and especially to Theresa for assisting us every step of the way. 

Max 

on Birdeye

a year ago

Unfortunately, my Mom’s memory has been deteriorating over the last year, and we needed someplace safe for her to live. The staff made the transition very easy, and they made every effort to get her comfortable. The staff are very good and are always trying to help her with any questions, as English is her second language. 

Bill B. 

on Birdeye

a year ago

My brother was a resident at the Hartford Residence for the past 17 months, and recently passed away. Our family cannot say enough about the respect, dignity, and care that he received while living there. He enjoyed everything about the place including the food, the support workers, the maintenance person, the receptionists and it goes on and on. As his family member, I was very impressed with the communications processes between the staff and our family as well. He loved the staff and support workers who were totall... read more