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CFCU Community Credit Union - Transformation Center Branch
- Finance
- Ithaca, NY
About this business
CFCU Community Credit Union is a non-profit financial institution serving residents in Tompkins, Cortland, Seneca and Cayuga counties. We hire local employees, have local board members, make decisions locally, and support local charities.
Location details
202 E State St, Ithaca, NY, 14850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not customer-focused and punitive like a private corporate bank. As others have stated their online banking is abysmal and poorly designed. You have to have a piece of information only they have to be able to log in so if you forget it, there's no way to reset it and access your account until they're open. Ridiculously bad UI on the app. Secondly, we got a home loan at their bank and had to open up an account and maintain a dummy account. Turns out they were charging me $5/month for them having the wrong address on file for ... read more
The new CFCU More digital banking app is very poorly done. It is badly formated, hard to maneuver, and just frustrating. It is even difficult to make loan payments.
I typically go to the Meadow Street branch and always have a positive experience there, but this location on the Commons is really convenient, especially since neither branch is open on Saturdays anymore so it can be harder to fit in a visit in-between work. The issue is that CFCU's "transformation center" is confusing. After a few years, I still don't know what the term "transformation center" even means. It's nice if you just need to use the atm, but it's unclear what other services the branch offers or doesn't offer, as i... read more
Tried to open an account with them twice. First time, there wasn't a soul to be seen in the whole building. Stuck around for 5 minutes, didn't see anyone, no one said hi, all I heard was someone puttering around in the back somewhere. Second time, there was 1 person working and a line of 6 exasperated looking customers. So, needless to say I did not open an account with them because I can see the signs that I'd have an atrocious time trying to get anything done. Went across the street to Tompkins Trust instead. Someone said ... read more
Frequently asked questions about CFCU Community Credit Union - Transformation Center Branch
How is CFCU Community Credit Union - Transformation Center Branch rated?
CFCU Community Credit Union - Transformation Center Branch has a 2.4 star rating with 7 reviews.
When is CFCU Community Credit Union - Transformation Center Branch open?
CFCU Community Credit Union - Transformation Center Branch is closed now. It will open tomorrow at 9:00 a.m.
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