CERTUS Premier Memory Care Living

Mariely Rodriguez 

on Google

a month ago

This mental facility seems willing to do anything to keep their patients, even when a family member has Power of Attorney. Instead of working with the family, they deny requests and tell you to “go find an attorney.” What is most upsetting is how their attitude changes. They are sweet and nurturing when first speaking with you, but once concerns or situations they don’t agree with are brought up, they become hostile, rude, and dismissive. I would never want a relative of mine in a facility where families are treated this way... read more

Gina Coman 

on Google

2 months ago

This review addresses my experiences with this facility across August 2024 and from April to June 2026. These large facilities are unsafe for frail residents due to minimal staffing, a lack of empathy, insufficient dementia care, and a disregard for the Beers Criteria regarding medication side effects. While their original psychiatrist understood these concerns, he was already departing and being replaced by someone less compassionate. In August 2024, I pleaded with management to address the continued invoicing after my love... read more

Marlene Vishno 

on Google

4 months ago

My grandma is a current resident here. The difference in her care her vs her previous community is night and day. She has dementia but is still alert and very much opinionated. She's very feisty, and catty. They do such a great job at redirecting her and dealing with her in a productive way. She is always clean, outfits coordianted, room is well taken care of. Katie (DON) is so fantastic. She's a very well versed nurse and quick to catch and help treat any issues. Great communication. Kyle with activities is an angel. Went a... read more

Ryan Hill 

on Google

6 months ago

This place is a terrible. Looks nice but staff abused my grandmother and stole her expensive ring. If I could give it a 0 I would.