CERTUS Premier Memory Care Living

Gina Coman 

on Google

a month ago

This review addresses my experiences with this facility across August 2024 and from April to June 2026. These large facilities are unsafe for frail residents due to minimal staffing, a lack of empathy, insufficient dementia care, and a disregard for the Beers Criteria regarding medication side effects. While their original psychiatrist understood these concerns, he was already departing and being replaced by someone less compassionate. In August 2024, I pleaded with management to address the continued invoicing after my love... read more

Marlene Vishno 

on Google

2 months ago

My grandma is a current resident here. The difference in her care her vs her previous community is night and day. She has dementia but is still alert and very much opinionated. She's very feisty, and catty. They do such a great job at redirecting her and dealing with her in a productive way. She is always clean, outfits coordianted, room is well taken care of. Katie (DON) is so fantastic. She's a very well versed nurse and quick to catch and help treat any issues. Great communication. Kyle with activities is an angel. Went a... read more

Ryan Hill 

on Google

5 months ago

This place is a terrible. Looks nice but staff abused my grandmother and stole her expensive ring. If I could give it a 0 I would. 

2 Pekes 

on Google

9 months ago

My mother recently passed away at Certus Waterford Lakes. Taking her there was the best decision we made. They took excellent care of her. I cannot think of any better place to take someone with Dementia than to Certus Waterford Lakes. They were in constant contact with us concerning my mother and any phone message we left was quickly replied. If you are considering taking a loved one to a Memory Home, I greatly recommend Certus Waterford Lakes. 

Ashley Ahmad 

on Google

11 months ago

Wonderful care facility. Extremely kind, caring, and supportive staff.