Cathay Bank

Mr. Zheng 

on Google

a month ago

I opened an account at Chicago Chinatown Branch in the morning on September 22,2026. I appointed the first on at about 9:30, Ryan Yang handled it. The account opening went smoothly. Mr. Yang was courteous and highly proficient in his work, and I am very satisfied with the entire service experience. He personally walked me to your bank’s parking lot, rather than merely pointing out its location. Cathay Bank has indeed brought us great convenience. I hereby state that I am 100% satisfied with Mr. Yang and Cathay Bank. 

Barbara Chen 

on Google

a year ago

I would like to report a very unpleasant experience with one of your employees named Betty. A few months ago, she helped me open a new account. At that time, she told me that my physical debit card would be mailed to my address within one or two weeks.However, after waiting several months, I still never received the card. When I called today to ask about it, Betty told me that I was supposed to come to the bank to pick it up. It turns out that she had forgotten to give me the card when I opened the account.Because of her mis... read more

J. Stone 

on Google

a year ago

I have accounts with several neighborhood banks; all have issues, due to low education, and lacking analytical ability to understand and resolve issues. Although slow to resolve my issues, Cathay is my preferred (if I must keep accounts nearby). Will move all my accounts from nearby bank(P.G.B). I had the worst experience with (P.G.B); I don't understand why updating a phone number takes over a year and 10+ times with different people, department and HQ - still haven't been resolved at P.G.B 

Quincy Huang 

on Google

2 years ago

I am helping my mom from Cathay banking ,she just done spine disc surgery ,Doesn’t move so well,all bank have their own rule,manage-Gloria and one clerk,not bored ,never tired of helping taken responsibility in and out couple times of banking service get done,really motion touching my heart,and ,front server representative -Ryan yang very patience help out set up on line banking,be cause account not touched for a year,online banking had hard time setting up. Never enough thanks all .they are very friendly given best service ... read more

john Tang 

on Google

2 years ago

我找换一张支票要30分钟还要一个不认识银行服务职责的训练员、真是不知所谓/前面好再空服务人員/为什么偏要叫我去他处