Debra F. on BirdEye
a year ago
09/30/2020, 13:11 PM
I was in the process of refinancing my home with SELFi a mortgage company that ending up being in L.A. I was not happy with the lack of communication not to mention where they were located.
I also found out when we started the process that the 2nd on my home reported me as being late, which was not the case. The loan officer told me that we would have to wait until it fell off my credit report before he could proceed. In the meantime, I received a letter in the mail, from Catalyst. I called and spoke with Matt Masuda. I explained that I was working with another mortgage company and what I was being told, Matt listened, and told me that he would love to help me refinance my home and started working on the documents that I would need to start the process right than!!!
To make a long story short, Matt Matsuda is an exceptionally motivated loan specialist who went up and beyond to make sure that I understood everything needed to close my new home loan.
Matt Matsuda is the real deal when comes to customer service, because of his attention to the details, my loan was approved with a “Super” clean approval. My dealing with Matt Matsuda exceeded my expectations with his over the top 5-star customer service.
I would recommend Matt Matsuda to anyone who is buying or refinance a home!!!