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Caswell Inc
- Retail
- Lyons, NY
About this business
In business since 1991, Caswell Inc supplies a complete range of plating kits including chrome, gold, nickel, copper, brass and many more. Caswell Inc also sells, metal polishing and buffing supplies and accessories. We offer free, web-based and phone based technical support on all our products and are proud to be the premier hobby plating site on the Internet. Using simple instructions, classic formulas and basic equipment, we've turned home based electroplating of small items into a possibility. All of our plating products... read more
Location details
7696 NY-31, Lyons, NY, 14489, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Caswell, Inc is the owner of *** ******* ***. They are a manufacturer of *** ******. I ordered a $2000 unit 7.5 hp surface drive kit, and ran it for under 2 hours. I immediately called to indicate concerns about the unit funcrionality, and my after dealing with their service manager for 3 months to try and diagnose the issue, they agreed to accept a return for repair. Without disclosure, they charged me over $500 for shipping, ridiculed me via email, and would not admit to the clear defect evidenced by video. I have never be... read more
Business response:
This is not an accurate review. The customer claimed a defective product and we paid the freight charges to have it returned to us. Upon arrival, it was found to be operating perfectly. We notified the customer of return shipping charges and the customer agreed to pay them.
Ordered a $200 1.5 kit for copper electroplating. Came with a pump, anodes, anode filters, a bucket, copper crystals, and Caswell branded brightener. The pump does not work. The supplied instructions are for a completely different model. The tube does not fit around the fastener to hold it to the pump. The pump itself is extremely flimsy. The brightener leaked out in shipping. Inside of the rigid bucket so it was a packing fault. It had virtually no padding. The copper anode filters are the wrong size. They are the exact len... read more
Frequently asked questions about Caswell Inc
How is Caswell Inc rated?
Caswell Inc has a 3.4 star rating with 21 reviews.
When is Caswell Inc open?
Caswell Inc is closed now. It will open at 9:00 a.m.
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