Cassina

Stefanie 

on Google

2 months ago

We trusted Cassina with a significant custom furniture order and were deeply disappointed. After paying in full—including a $35,000 deposit—we received no delivery, no accountability, and only evasive responses. Cassina later claimed a third party was responsible, despite all branding, communication, and billing being under the Cassina name. This is not the level of integrity or service one expects from a luxury brand. Buyer beware—once they have your payment, the accountability disappears. 

William T. 

on Google

2 months ago

Had a great time here. The store feels like a dream—clean, calm, full of pieces that speak for themselves. One of the women on the sales team helped me and she was amazing—super sharp and easy to talk to. She knew what I wanted for my place. Walked out with a few great pieces I love. Definitely worth stopping by if you care about design that lasts. 

A K 

on Google

6 months ago

I went to the store and inquired about a few pieces; the salesperson promised to follow-up with specs in the next few days, to no avail. I returned to the store and asked to see the specs, when the salesperson finally printed them out. I emailed them after to ask for quotes, and again, silence. Hard to understand how a store where pieces cost tens of thousands of dollars have employees that do not respond. 

charlette lamarque 

on Google

a year ago

Over the years, Cassina has lost all fantasy. Now, it is a boring store. 

samantha gilbert 

on Google

3 years ago

Purchased furniture at the mid-town store five months ago and have been trying to get a status update on delivery for over 6 weeks. Phone messages and emails to saleperson are not returned. Main number rings and rings and then goes to a voice message box. No messages acknowledged/returned. Totally ghosted and after paying a deposit. Horrendous customer services at best.