Melonie D. on BirdEye
2 months ago
01/04/2021, 14:17 PM
The absolute WORST SERVICE TEAM
IN NEW MEXICO.
I called for a a furnace repair back in the beginning of November. The technician charged me almost $200 an hour, plus the $60 transportation fee, and charged me for a used power cord. The problem was not fixed. I kept in contact with the technician to try different things. The technician came back down because there was a 30-day guarantee on work and found that my filters were dirty. He cleaned those out and kept in contact with me as to whether or not it corrected the problem. It did not. He then ordered parts which took several weeks to come in, charge me an additional $200 an hour plus the $60 transportation fee (even though there was a guarantee of service).
When I asked him why it was going to cost me a total of over $600 to fix a furnace that is still not working, the office manager started yelling in the background that if I refuse to pay my bill that they would put a lien on my house in four days. at no point in time did I say I was refusing to pay my bill. Then she got on the phone and told me that it took a month and a half for me to pay my bill the first time around, when the bill was paid and
my receipt was in hand at the time of service.
Then she started accusing me of sitting around and avoiding my technician's phone calls, while it has been snowing. I work 13-hour shifts and gave my technician as well as the office staff my father's phone number if I was ever unable to be reached. The office manager continued on with telling me that it was my fault that my furnace isn't fixed and continued speaking down to me as if I weren't going to pay my bill. Then when I said I will not pay her, I will pay my technician because I didnt want to speak to her anymore, I paid and he had the audacity to tell me that "if the payment didn't go through he would go ahead and give me a call", while the office manager is still yelling in the background that she was going to put a lien on my home.
Everybody, with this company is extremely unprofessional, lazy, and has a ridiculous lack of customer service.
Avoid this company like the plague.