CarTrawler

shaker alkharraz 

on Google

8 months ago

I would like to note that the company has not acted transparently or fairly in handling this issue. Despite the clear circumstances and the fact that I was not at fault, they refused to refund the amount I had paid or provide any compensation for the inconvenience and losses I suffered. it was the rental office that refused to hand over the car to me. The employee required me to sign several blank checks before receiving the vehicle, even though the security deposit had already been held in accordance with the agreed terms a... read more

Peps Torres 

on Google

10 months ago

I booked a car through CarTrawler (provider: Goldcar) to travel through Italy and Austria — a dream trip we had saved for all year. At no point was I clearly warned that crossing into Austria was forbidden. On pickup day, after a delayed flight, I desperately called the phone numbers provided six times. No one answered. When we finally reached the Goldcar desk in Milan, we were told we could not take the car to Austria. No options. No solutions. Just “no.” At 10 p.m., two women traveling alone were abandoned in a foreign cou... read more

Rami Halawani 

on Google

10 months ago

Booked a car through CarTrawler for a trip to Egypt. Despite presenting a valid UAE driving license, I was refused the vehicle. The rental desk staff were uncooperative and cancelled my booking on the spot without offering any solutions. The issue? An International Driving Permit was apparently required — something not clearly stated during booking. The website vaguely says “where applicable,” which is misleading. CarTrawler then refused to refund the charges, citing a no-show policy — even though I was there on time with va... read more

R Z 

on Google

11 months ago

Terrible and creepy. Booked a car using my airline’s rewards and didn’t know I’d be dealing with CarTrawler as their third party broker. They booked my car with an agency that overcharged me by $503 without justification and won’t respond to my calls and emails. The rental was supposed to be covered by my airline rewards and CarTrawler provided a “confirmation” stating that. In the two months I’ve tried to resolve this, CarTrawler keeps changing their story. First they accused me of damaging the car but redacted that when I ... read more

R Z 

on Google

11 months ago

Terrible experience and a warning to others. I booked a car using my American Airlines rewards and didn’t know CarTrawler is their third party broker. CarTrawler arranged my rental with a company that overcharged me $503 above the booking agreement and will not explain why. They refuse to answer my calls and emails. The rental was supposed to be covered by my airline miles and CarTrawler provided a confirmation of that. The miles were deducted from my account but my credit card was also unexpectedly billed $503 for “miscella... read more