Carter-Young Inc

Jamie Apgar 

on Google

4 days ago

I just want to say thank you to Carter-Young, especially the team that handled my account. I was going through a really tough time financially struggling, unemployed, and trying to catch up on bills that weren’t even fully mine. They listened to my story, were compassionate, and worked with me on a fair settlement that I could actually afford. They treated me like a person, not just an account. I was able to get everything in writing, and once I paid, they even agreed to remove the account from my credit. That kind of servic... read more

Iana Ivanshina 

on Google

a month ago

Lies, manipulation, and deceit. Do NOT trust anything they say. Back in February 2025, I was told by Carter Young, Inc. that if I paid a lump sum or completed a payment plan, the debt would be fully deleted from my credit report. The rep was very polite, very reassuring, told me clearly that deletion would happen after payment. That’s the only reason I agreed to settle. In May 2025, I paid $900 in full. Right after that, the tone completely changed. Suddenly, no one had notes. They denied saying anything about deletion. I wa... read more

Shari M 

on Google

a month ago

UPDATE: THE INCORRECT INFORMATION WAS SUCCESSFULLY REMOVED FROM MY CREDIT REPORT. I called to inform this debt collecting agency of a payment that was made on an account that they held in collection. I asked for an email address to send the receipt. I was given the incorrect email address twice. The person that I spoke with the second time wanted to argue with me about a word that I said. All I needed was the correct email address which she gave me incorrectly as well. I went on their website to obtain the correct email addr... read more

Steven Liu 

on Google

2 months ago

Extremely Disappointing Customer Service Trying to help someone who struggles with English resolve a debt issue? Good luck. The representative I dealt with became confrontational the moment they heard anything other than English. Instead of assisting, they accused me of impersonation, despite providing identification information. The overall attitude was dismissive, unhelpful, and unnecessarily rude. This kind of behavior either reflects a poorly trained and underpaid staff or someone who simply shouldn’t be in a customer-fa... read more