Carter-Young Inc

Samantha Snowden 

on Google

3 weeks ago

Absolute worst customer service representative ever. My fiancé spoke to a woman named "Kim Smith." She yelled at him on the phone, and was very degrading and mean. They were also supposed to give him a call back over a week ago, and we heard nothing back from them until WE called them. They really hire the worst people. 

Ryelee Alvarez 

on Google

3 weeks ago

I spoke with a lady today for help with an account. I recently moved out of my apartment and the apartment complex “works with them” and sent over my account. I spoke with them and they said they don’t see my account, I left a voicemail two weeks ago and they never got back. I called today 4/23/26. At 1152am. PST time to get a follow up so I can make my remaining payments. When I explained the story I gave all of my information and everything. The lady said “bap bap bap bap what’s your name?? I need information to follow up ... read more

Jada Coggins 

on Google

3 weeks ago

Kelly Grant answered the phone when I called. She was kind from the beginning and worked with me to ensure I felt comfortable with my payments. She went above and beyond to ensure the bill was rectified and I as the customer felt seen too. 

R 

on Google

a month ago

This company has several ongoing lawsuits for unethical behavior and harassment. 

Susan Heidemann 

on Google

a month ago

Kim Smith was amazing. She is what every debt collector should be - empathetic, solution-oriented, and professional. She helped us resolve an account quickly and efficiently, and we are forever grateful.