Carter Bank & Trust

Tim Roberts 

on Google

4 weeks ago

Carter Bank in Floyd defines why some people prefer going to the brick and mortar; the reason is personal service and professionalism. Karen Amstutz has been great! She has navigated my banking needs during the most challenging time of my life; my father's passing. She, along with the entire staff at the Floyd location, have been genuine and courteous every step of the way. My thanks to you all. Sincerely, Tim 

Eddie G 

on Google

2 months ago

The Carter Bank in Floyd, VA is Exceptional! Exceptionally friendly and exceptionally knowledgeable staff. Taylor is exceptionally helpful; as well as Sierra. Each and every one of the staff I've personally interacted with since September 2024 have been exceptionally helpful, patient and kind to me. Thank You Carter Bank, Floyd Va! 

Tommy Casey 

on Google

4 months ago

I went to Carter Bank in Floyd to get info and possibly open accounts after reviewing info. I walked in and only one person was available at the desk in the Lobby and she was waiting on a customer. I stood there for probably 8 minutes or so and NO one ever ask me if they could help me or acknowledge that I was even there. The customer left and I still was not acknowledged and I just walked up to the desk and ask the woman for help. She could see standing right there. I found out later she was the assistant vice president and... read more

Jeremy Smithers 

on Google

5 months ago

Customer service and knowledge of job is atrocious. Bank elsewhere if you're a Floyd local. 

Angela Black 

on Google

10 months ago

Impeccable service! Taylor was absolutely incredible handling my elderly family members. She and her team were patient, supportive and very clear in assisting all account questions along with opening and closing accounts. Couldn’t have asked for better customer service. I am very impressed with this location in Floyd. Thank you!