Carrollton Bank

Maddie Ashley 

on Google

2 years ago

I have had the worst experience attempted to “work” with Stephanie Krause and Kim Roemer. They don’t return phone calls, respond to emails at 4:00pm then don’t respond the next day until the afternoon again, and are just overall making my experience awful. I actually bank with Carrollton in Alton IL so why I even received a letter from them when they knew they weren’t going to assist me is weird. Thankfully the people at the Alton location are much more competent 

Maddie Caldwell 

on Google

2 years ago

I have had the worst experience attempted to “work” with Stephanie Krause and Kim Roemer. They don’t return phone calls, respond to emails at 4:00pm then don’t respond the next day until the afternoon again, and are just overall making my experience awful. I actually bank with Carrollton in Alton IL so why I even received a letter from them when they knew they weren’t going to assist me is weird. Thankfully the people at the Alton location are much more competent 

Nicole Deroode 

on Google

2 years ago

Really pretty frustrating to pay your bills on time and set up automatic payments to ensure it isn't late and then get notified that you owe 100-ish dollars because the monthly rate changed and it was still set on a previous monthly payment. The fact that it was clearly still being made on time at the previous rate clearly shows it is an oversight and the fact that a bank takes advantage of a young homeowner who is just trying to do it all right and not have one human being from that establishement call the customer to notif... read more